Passion. Performance. Possibilities. In your PJs.
As an Alorica Work-at-Home team member, you get the flexibility to balance work and life while having access to all the tools and resources you need to deliver insanely great customer experiences.
While we offer plenty of opportunities for Work-at-Home customer service careers, many of our corporate roles can be conducted virtually from home as well.
Flexibility ; work a schedule that works for you!
No commute ; driving to work and gas bills are a thing of the past
No dress code ; wear what you want!
Medical and dental benefits from an established employer*
Work-at-Home Customer Service FAQs
What type of work will I be doing? Work-at-Home agents typically assist customers over the phone or through online chat, and help answer any questions or concerns the customer may have.
Will I be able to work a flexible schedule? Agents are able to set their own hours to work around their individual schedules. We offer you flexibility with your time, and in turn, expect the highest degree of professionalism on the job. When it comes to customer service, professionalism and accountability, we expect nothing short of insanely great!
Where are you hiring? We hire across the U.S. but not in every location. To see if you live in one of our Work-at-Home markets, click here .
What is the pay like? It depends on your program and the amount of time you work. We offer work schedules that pay at a Per-Minute Rate, Worktime Rate, Per-Call or Guaranteed Hourly Rate. And, if your total earnings end up being less than minimum wage, your compensation will be bumped up to meet local minimum wage requirements on a weekly basis. On average, Alorica Work-at-Home agents make between minimum wage and $10/hr.
Will I be trained before starting? Absolutely. We offer two types of robust training, depending on your client program. Rest assured, when you’re ready to start on Day 1, you’ll have all the knowledge and skills you need to excel!
Will I be paid during training? Of course! Training is conducted mostly online and can be done from the comfort of your own home.
What equipment do I need?
- Computer: PC (no Macs)
- Latest version of Windows Operating System
- Minimum RAM: 1 GB or higher
- Phone must be a feature free POTS land line (no voicemail, answering machines, call waiting, etc.). Cell phones and VOIPs are prohibited.
- Internet Connection: DSL, cable, or fiber optic (no dial-up, satellite, or 4G wireless connections)
Am I required to undergo a background check? Yes—prior to training, employees must submit and pay for their background investigation through Alorica’s background investigation vendor. The cost of the background is $31.07, and it is nonrefundable. Credit cards are the only accepted form of payment. Shortly after being hired, you will be provided with step-by-step instructions on how to get the background check started.
Am I required to undergo a drug test? Some of our positions do require agents to complete a successful drug screen prior to training and is paid for by Alorica.
* You have the option to take advantage of comprehensive medical and dental benefits from an established employer. Medical and dental benefits contingent on number of hours worked.
Alright. Enough chit chat. Ready to finally achieve the dream of working from home?